Terms and Conditions

1. Introduction

Welcome to Savkitchenmartstore. By using our website (savkitchenmartstore.com) and services, you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.

2. Definitions

• “We,” “us,” “our” refer to Savkitchenmartstore.

• “You,” “your” refer to the customer or user of our services.

• “Website” refers to www.savkitchenmartstore.com.

3. Use of Services

• You must be at least 18 years old or have parental consent to use our services.

• You agree to provide accurate and up-to-date information when making a purchase or creating an account.

• Any fraudulent, abusive, or illegal activity may result in termination of your account and legal action.

4. Orders and Payments

• Orders are subject to product availability and price confirmation.

• We reserve the right to refuse or cancel any order for any reason, including errors in product details or pricing.

• Payments must be made through the accepted payment methods listed on our website.

5. Shipping and Delivery

• We offer a flat-rate shipping fee of Ksh 500 within Kenya.

• Same-day delivery is available for orders placed before 4:00 PM.

• Standard delivery takes 0 – 2 business days.

• Delivery timelines are estimates and may vary due to unforeseen circumstances such as courier service delays or weather conditions.

6. Returns and Refunds

• We accept returns for both defective and non-defective products within 7 days.

• Products must be returned in their original packaging and condition.

• Refunds are processed within 7 days after approval of the return.

• Exchanges are allowed for similar or different products of equal value.

7. Warranty and Repairs

• All products sold come with a manufacturer’s warranty where applicable.

• Warranty terms vary by product and manufacturer; please check individual product details.

• We facilitate warranty claims but are not responsible for manufacturer delays.

8. Privacy Policy

• Your personal information is collected, stored, and used in accordance with our Privacy Policy.

• We do not share customer information with third parties without consent, except as required by law.

9. Intellectual Property

• All content on our website, including images, text, and trademarks, is the property of savkitchenmartstore.com and may not be used without permission.

10. Limitation of Liability

• We are not liable for indirect, incidental, or consequential damages resulting from the use of our products or services.

• Our maximum liability for any claim related to our services is limited to the amount paid for the purchased product.

11. Termination

• We reserve the right to suspend or terminate your access to our services for any violation of these terms.

12. Changes to Terms

• We may update these Terms of Service at any time. Continued use of our services after updates constitutes acceptance of the new terms.

13. Governing Law

• These terms are governed by the laws of Kenya. Any disputes shall be resolved in Kenyan courts.

14. Contact Information

For any questions regarding these Terms of Service, please contact us at:

• Phone:  0113193548

• Email: support info@savkitchenmartstore.com

• Website: www.savkitchenmartstore.com

• Address: OTC Wholesale Mall Shop GB49